Delivery & Returns
Shipping Information
We proudly ship worldwide 🌍 — from the Netherlands to the US, the UAE, and beyond.
Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays ship the next business day.
Estimated Delivery
- Netherlands / EU: 2–5 business days
- UK: 2–5 business days
- US & Canada: 2–5 business days
- Rest of the World: 3–6 business days
Shipping Costs
We offer free shipping on all products.
Tracking
Once shipped, you’ll receive an email with tracking details. You can also check your order status anytime via our Track My Order page.
Returns & Exchanges
Your satisfaction matters. If you're not happy with your order, you can return or exchange it within 30 days of delivery.
Return Conditions
- Items must be unworn and in original packaging
- Returns must be made within 30 days of receipt
How to Start a Return
Email us at info@lousaine.com with your order number and reason for return. We’ll guide you through the next steps.
Refunds
Refunds are issued to the original payment method within 5–10 business days after we receive your return.
Exchanges
Need a different size or color? Just mention it in your return email — we’ll take care of the rest (subject to availability).