FAQ
Frequently Asked Questions
Everything you need to know about our Heated & Vibrating Sleep Mask — shipping, safety, usage, and more.
Product Basics
What is the Heated & Vibrating Sleep Mask?
It’s a premium sleep and relaxation mask combining gentle heat, soothing vibration, and full blackout to help you fall asleep faster, relieve eye strain, and wake up refreshed.
How does it work?
Three heat levels (≈35/45/55 °C) relax the eye area while 6 vibration levels ease tension and signal your nervous system to unwind. Full darkness supports melatonin and deeper sleep.
Who is it for?
Adults who want better sleep, less screen-related eye fatigue, calmer evenings, or a travel-friendly way to relax during naps, flights, or meditation.
Features & Specifications
Is it corded or wireless?
Corded (USB-A power). The inline controller uses a USB-C connector on the cable. Plug into any 5V USB-A port, power bank, or adapter.
What’s included in the box?
Heated & Vibrating Eye Mask, Inline Controller (USB-C interface), USB-C to USB-A cable (adapter not included), User Manual, and a Travel/Storage Pouch.
Weight & materials
Approx. 66 g. Soft padded mesh with a comfortable, adjustable strap designed for full blackout and long-wear comfort.
Heat & vibration levels
Heat: 3 levels (≈35/45/55 °C). Vibration: 6 levels (gentle to deep). Use the inline controller to adjust instantly.
Use & Care
How long should I use it?
Start with 10–15 minutes on low or medium heat. Extend as comfortable. Many customers enjoy 15–30 minutes before sleep or during breaks.
Can I use it on airplanes?
Yes. It’s USB-powered and compact. Plug into a seat USB port or power bank for calm, blackout comfort during flights.
Cleaning & maintenance
Wipe the surface with a slightly damp cloth. Do not machine-wash or submerge (contains electronics). Let it dry fully before reuse.
Health & Safety
Is it safe for daily use?
Yes, when used as directed. Avoid if you have an acute eye infection, recent eye surgery, or severe skin issues around the eyes. When in doubt, consult your physician.
Contacts or glasses?
Remove glasses and contact lenses before use for optimal comfort and eye safety.
Orders, Shipping & Warranty
Do you ship internationally?
Yes, we ship worldwide with tracking. You’ll receive a tracking link by email as soon as your order ships.
Delivery times
Typical delivery: 3-6 business days depending on region. Express options may be available at checkout.
Returns & warranty
30-day money-back guarantee. If it’s not a match, return it in original condition for a full refund. 1-year limited warranty against manufacturing defects.